Mugs
common questions
Can I change the design if I am not satisfied?
Yes!
When we are done with the design, we send over a draft via email. You can change the color, image or text until you are one hundred percent satisfied. Plus, at that stage you can also change the color or size of the shirt if you want.
Unfortunately, we at Obsessed.se offer no refunds if you change your mind after a design has started to be created. However, we strive to make our customers happy, so if you are not completely satisfied with your design, we are more than happy to make product adjustments to ensure you are completely satisfied with your order.
How long will it take to receive my product?
Delivery time may vary depending on several factors, including the complexity of the design and our workload at the time. Generally, the design work takes about 2-4 working days, and after approval, your product moves on to the printing phase with a delivery time of about 5-10 working days. Please note that the delivery time may be affected by external factors. Feel free to contact us if you have special time frames or questions about your order.
What payment options do you have?
We offer several convenient payment options, including Visa, Mastercard, American Express, Maestro, Klarna and Paypal. We also plan to introduce Swish as a payment option in the near future for even greater flexibility.
Trackable deliveries
We offer fully traceable deliveries to your nearest delivery point for a safe and secure delivery. Track your order in real time and pick it up at your convenient location when it suits you best.
Secure payments
We offer secure payment options for your peace of mind. Shop with us with the confidence that your payment is safe and protected. We offer several convenient payment options, including Visa, Mastercard, American Express, Maestro, Klarna and Paypal.
Tailored according to your wishes
We customize our products according to your wishes to create a completely personal experience for you. Every detail is tailored to suit your style and give you what you desire.
Customer service available every day of the week
Our customer service team is available 7 days a week to help you, be it via email, the chat function on our website or through social media platforms. We're here to answer your questions and provide support when you need it!